Commercial management

Your team is the patient's first contact.It needs to know how to sell.

We train and manage the people who serve your clinic, from the front desk to the practitioners, with process, targets and numbers. Most of the work is remote, in the team's day to day, with visits to the clinic when they make a difference.

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What we do

From the first “hi” to the package sold.

01
Training
The front desk and practitioners learn to present the clinic and sell packages. The front desk is the business card: it's who turns a message into an assessment.
02
Follow-up
Meetings with the team and reading the WhatsApp conversations, with feedback on what worked and what needs to change.
03
Processes and numbers
Daily and weekly performance reports and future revenue watched closely, so nobody is caught off guard at the end of the month.
04
Motivation
Team bonuses tied to results, so selling well is worth it for the people who sell.
05
The clinic the patient sees
On visits, we look at what the patient sees: uniforms, presentation, the space. Whatever holds results back goes into the plan.
06
Everyone in one direction
Owners, practitioners, front desk and marketing coordinated around the same number.

The rhythm

A constant presence, not a consultancy passing through.

1
Every day
- Reading the WhatsApp conversations
- The day's performance report
- Feedback for the people who answer
2
Every week
- A meeting with the team
- The weekly report
- Future revenue reviewed
3
Every month
- Targets and results
- Team bonuses
- A conversation with the owners
4
On visits
- The space, uniforms, presentation
- Training in person
- Whatever is holding things back

Management and platform

What the team does, measured every day.

With the platform, every conversation, booking and package is on record. Commercial management sees where the team is losing patients, and the clinic's owner sees the result in money, not impressions.

See the platform →