Terms of Use

These terms govern the use of the Ybyatã platform, offered by Ybyata Growth Operations Ltda (CNPJ 68.452.751/0001-82, "Ybyatã") to clinics and other health businesses ("clinic") and to the people the clinic authorizes to use it ("users"). The commercial contract signed with each clinic prevails over these terms where they differ.

1. The service

The platform brings together the clinic's WhatsApp conversations, schedule, clinical record, charges, where contacts came from and ad measurement, with an artificial intelligence assistant that suggests replies and summarizes information. AI suggestions are support: the decision and responsibility for what is sent to a patient and what is recorded in the clinical record belong to whoever uses the platform.

2. Accounts and access

• Each user has their own personal, non-transferable account. The clinic decides who gets access and in which role, and answers for the use its users make of it.
• Passwords and the second authentication factor may not be shared. Whoever signs clinical records accepts, before their first signature, the electronic signature terms presented in the platform.
• If you suspect unauthorized access, tell Ybyatã immediately at [email protected]; the platform lets a practitioner's signature be revoked at any time.

3. Personal data

• The clinic is the controller of its patients' and contacts' data, and Ybyatã the processor (LGPD, arts. 5 and 37 to 40). The clinic is responsible for the legal bases for processing, for the notices and consents it gives its patients and for responding to data subjects; Ybyatã processes the data following the clinic's instructions, the Privacy Policy and the contract.
• Ybyatã notifies the clinic within 24 hours of a security incident that may affect its data.
• When it stops using the platform, the clinic can export its data; it is then deleted, except what the law requires to be kept, such as the clinical record, which stays stored for the legal period.

4. Permitted use

The clinic and its users agree to:

• comply with the policies of WhatsApp Business and of the ad platforms, including only starting conversations with people who have authorized contact;
• not use the platform to send unsolicited bulk messages, or unlawful or misleading content;
• comply with their professional council's rules on clinical records, certificates and advertising;
• not try to access other clinics' data or get around the security controls.

5. Integrations

WhatsApp, ad accounts and payment methods are the clinic's own accounts, connected to the platform with its authorization, and follow those providers' terms. Ybyatã is not responsible for outages, blocks or changes made by them.

6. Availability

Ybyatã works to keep the platform available and secure, but does not guarantee uninterrupted operation. Scheduled maintenance is announced in advance whenever possible.

7. Price and payment

Prices, billing and adjustments follow the commercial contract with each clinic.

8. Liability

Ybyatã is liable for damage it directly causes, within the limits of the commercial contract. It is not liable for clinical decisions, for the content the clinic records or sends, or for losses arising from use contrary to these terms.

9. Termination

The clinic may stop using the platform as the contract provides. Ybyatã may suspend access in case of use contrary to these terms or to the law, notifying the clinic, unless urgency doesn't allow it.

10. Changes and jurisdiction

These terms may change; relevant changes are announced to clinics in advance. Brazilian law applies, and the courts of São Paulo/SP are chosen as the forum.

Contact

Ybyata Growth Operations Ltda · R. Pais Leme, 215, Conj. 1713, Pinheiros, São Paulo/SP, Brazil · [email protected]